CleryEdge supports institutional compliance workflows that cannot pause. Our infrastructure is designed to provide consistent availability, operational resilience, and transparent service commitments aligned with higher education expectations. We maintain formal availability commitments and clearly defined service levels to ensure institutions can rely on CleryEdge for ongoing compliance management.
CleryEdge maintains a 99.9% monthly availability commitment, excluding scheduled and defined excused maintenance. Availability is measured monthly using internal monitoring systems and calculated in accordance with our Service Level Agreement. If availability falls below the stated commitment, defined service credits apply.
CleryEdge is hosted exclusively in U.S.-based Microsoft Azure data centers designed for high availability and redundancy. These facilities maintain industry certifications including ISO/IEC 27001, SOC 1, SOC 2, SOC 3, FedRAMP, and other recognized standards. Our infrastructure incorporates multiple resilience and security measures, including:
These safeguards are designed to protect the integrity and availability of institutional data. To support continuity of operations, CleryEdge employs the following data protection measures:
We perform scheduled maintenance with advance notice and conduct emergency maintenance when necessary to protect the security or integrity of the Service. Our operational practices prioritize:
Our Service Level Agreement (SLA) formally defines: